Refund Policy
Introduction
This Refund Policy ("Policy") explains the payment, refund, and rescheduling rules that apply when you purchase or enrol in offerings from MHITRⓇ, operated by Vasudhaiva Kutumbakam Software Solutions Private Limited ("MHITR," "we," "us," or "our").
By completing a payment, registration, booking, or purchase with MHITR, you acknowledge that you have read, understood, and agreed to this Policy, together with our Terms and Conditions.
Scope
This Policy applies to all paid MHITR offerings, including without limitation:
- Online wellness programs and live or recorded sessions
- Offline / in-person programs, workshops, camps, and facilitated sessions
- Business-to-business (B2B), institutional, school, corporate, hospital, and community programmes
- Assessments, enrolment fees, deposits, and advance payments
- Physical products and kits (including the Vayofit Wellness Kit), where sold by MHITR
- Hybrid programmes that combine online and offline delivery
If a written commercial agreement with an organisation contains different commercial terms expressly agreed in writing by MHITR, those written terms prevail for that engagement only.
General Policy: No Refunds
All fees paid to MHITR are non-refundable.
Once payment is received, MHITR does not provide refunds, credits redeemable for cash, chargebacks facilitation, or partial refunds for:
- Change of mind
- Non-attendance or partial attendance
- Dissatisfaction with programme content, schedule, facilitators, or outcomes
- Personal reasons, travel conflicts, technical issues at the participant's end, or competing commitments
- Withdrawal after enrolment confirmation
- Unused sessions, modules, materials, or access periods
Wellness and educational programmes involve reserved facilitator time, cohort planning, content licensing, and operational costs incurred at or before enrolment. For this reason, payments are final.
Online Programs
Fees paid for online programmes (including live virtual cohorts, hybrid online tracks, digital assessments, and related online services) are not refundable under any circumstances.
Schedule adjustments (not refunds)
In limited, unavoidable circumstances affecting a participant's ability to attend as scheduled—such as a documented medical emergency, bereavement, or another genuine force majeure event affecting the participant—MHITR may, at its sole discretion, consider adjusting programme dates, transferring the participant to a later cohort of the same programme, or offering an equivalent schedule accommodation.
Any such adjustment:
- Is a courtesy accommodation, not a refund
- Does not create a right to cash repayment, pro-rata refund, or programme cancellation with refund
- May be subject to availability, programme capacity, and administrative conditions set by MHITR
- Must be requested promptly with reasonable supporting information when asked
MHITR is not obligated to grant a schedule adjustment in every case.
Offline and In-Person Programs
Fees paid for offline, on-site, or in-person programmes, workshops, camps, and facilitated sessions are not refundable.
This includes situations where a participant or organisation cancels attendance, arrives late, leaves early, or is unable to participate for personal, logistical, or organisational reasons.
Where MHITR must change a venue, facilitator, or session timing for operational reasons, we will make reasonable efforts to provide an equivalent alternative session or date. Such changes do not entitle participants to a refund.
B2B and Institutional Programs
Fees, deposits, retainers, and milestone payments for B2B, school, corporate, hospital, NGO, senior-living, and other institutional engagements are not refundable.
Unless a signed commercial contract expressly states otherwise:
- Cancellation or downsizing by the client after confirmation does not reverse amounts already paid
- Unused seats, unused session hours, or unused programme weeks are not refundable
- Custom curriculum design, facilitator allocation, and mobilisation costs remain chargeable once work has begun
Any request to reschedule a B2B engagement is subject to mutual written agreement and facilitator availability. Rescheduling is not a refund.
Products and Kits
Purchases of physical products and kits sold by MHITR, including the Vayofit Wellness Kit and related accessories, are non-refundable, except where mandatory consumer law in India expressly requires a remedy that cannot be excluded.
Where a product arrives damaged or incomplete due to shipping or fulfilment error attributable to MHITR or its logistics partner, contact us promptly with order details and evidence. MHITR may, at its discretion, arrange a replacement or repair. Replacement is not an admission of a general right to refund.
Cancellations or Changes by MHITR
If MHITR cancels a programme in full and does not offer a reasonably equivalent alternative date, cohort, or delivery format, MHITR may, at its sole discretion, provide:
- Enrolment in an equivalent future cohort of the same or comparable programme, or
- Another remedy MHITR considers appropriate
Even in such cases, cash refunds are not the default remedy and remain at MHITR's discretion unless required by applicable law.
How to Request a Schedule Adjustment
To request consideration of a schedule adjustment (online programmes only, as described above):
- Email [email protected] as soon as practicable
- Include your full name, programme name, enrolment or payment reference, and a clear description of the unavoidable circumstance
- Provide supporting documentation if requested
We aim to respond within a reasonable business timeframe. Submitting a request does not guarantee approval.
Payments, Chargebacks, and Disputes
By paying MHITR, you authorise the transaction and agree that the no-refund terms in this Policy apply.
Initiating an improper chargeback, payment dispute, or reversal after receiving the purchased offering may result in suspension of access to MHITR services and pursuit of amounts owed, including reasonable recovery costs, to the extent permitted by law.
If you believe a payment was made in error (for example, a duplicate charge), contact us immediately at [email protected] so we can investigate.
Changes to This Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued enrolment, purchase, or use of MHITR offerings after changes are posted constitutes acceptance of the updated Policy.
Governing Law
This Policy is governed by the laws of India. Subject to applicable law, disputes relating to this Policy will be addressed in accordance with the dispute resolution provisions in our Terms and Conditions.
Contact Us
For questions about this Refund Policy, payments, or schedule adjustments, contact:
Vasudhaiva Kutumbakam Software Solutions Private Limited (MHITRⓇ)
Email: [email protected]
Contact page: /contact-us